We Rise Above FAQ | Shipping, Returns & Orders
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Welcome to our FAQ for shipping, orders, and returns. If you want more context on the brand, read our story.
This FAQ covers common questions about shipping times, order tracking, returns, and refunds for damaged or incorrect orders.
Shipping Times and Order Tracking
How long does shipping take?
Our products are made to order and fulfilled by our production partners. Production typically takes 2–5 business days, followed by shipping. Estimated delivery times vary by destination.
Do you ship internationally?
Yes. We ship internationally. Shipping rates and delivery times vary depending on your location.
Will I get a tracking number?
Yes. Once your order ships, you'll receive a confirmation email with tracking information.
Orders and Changes
Can I cancel or change my order?
Because our products are made to order, we can only cancel or modify orders within 24 hours of purchase. Contact us as soon as possible if you need to make a change.
My order arrived damaged or incorrect. What do I do?
Contact us with your order number and photos of the issue. We'll review it and work with you to resolve the problem.
Returns, Exchanges, and Refunds
Because our products are made to order, we generally do not accept returns or exchanges for sizing or change-of-mind issues. If your item arrives defective or incorrect, contact us and we'll make it right.
Sizing Help
Each product page includes sizing information. We recommend reviewing the size guide before placing your order.
Products and Materials
Many of our collections are released as limited drops. Material details are listed on each individual product page.
Contact
Email us at weriseabove.life@outlook.com.
We typically respond within 1–2 business days. If you still need help, contact us.